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College Board

Homepage Home > Testing > Students with Disabilities > Application Process > After Determination > Denied Accommodations

Denied Accommodations

Steps to take if some or all of the requested accommodations are denied

If the accommodations requested were not approved, you may take the following steps. Before doing so, make sure you have received the College Board's decision letter explaining why the request was not approved.

  • More information needed—If the decision letter asks for more information, please work with the parent to gather the necessary documentation and submit it to the SSD office. The decision letter can be printed from SSD Online. (Locate the student’s name on your dashboard, and select “View Decision Letter”). The SSD office's mailing address and fax number are on the decision letter.
  • Documentation does not support accommodation—If the decision letter states that the documentation submitted did not support the need for the requested accommodations, and if you have new information that was not previously provided, you may submit the new documentation to the College Board for review. If you do not understand why the request was denied, you may request to speak with one of our clinical staff for a better explanation of why accommodations were not provided. You may email the SSD office at
  • Partial approval—If not all the requested accommodations were provided, consider whether the approved accommodations would effectively accommodate the student's disability. Please understand that when the College Board reviews requests for accommodations, they consider all requested accommodations, and in certain circumstances, some related accommodations. If you believe that the approved accommodations are insufficient, follow the instructions above.

Please see our Documentation Guidelines sections for more information on what is required.  Use the contact information to the right on this page for additional methods of contacting the College Board.

Customized Entry Pages


Now you can request accommodations online.

SSD Online System - thumbnail image

Sign in to SSD Online Disabilities Accommodation Management System.


  • Services for Students with Disabilities (SSD)
  • College Board SSD Program
  • P.O. Box 8060
  • Mt. Vernon, Illinois 62864-0060
  • Phone: (609) 771-7137
  • FAX: (866) 360-0114
  • TTY: (609) 882-4118
  • Email:
  • Phones are available between 8 a.m. and 6 p.m. (Eastern Time), Monday through Friday. You may also contact PSAT/NMSQT, SAT or AP for specific information about each program.

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